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Frequently Asked Questions

We know CBD can be a little intimidating. We want you to know we know what we are doing. So think of your most important questions and we will answer them.​

  • What payment methods do you accept?

    Proper Hemp Co. currently accepts the following forms of payment:

    • Visa
    • Mastercard
  • Why didn’t my Visa or Mastercard go through?

    This is uncommon but it does happen. Your bank may be holding your transaction. Give your bank a call to approve and proceed with the transaction.

  • How do I apply my promotion code?

    To redeem a promotion, simply enter the code you received in the box titled “Offer Code” during the checkout process. Please note only one offer code can be applied per order.

  • Why is my order delayed?

    Orders are shipped within 2 business days. If your Order Status indicates that your order has not yet shipped but the merchandise is in stock, this could be the result of one of the following:

    • We’re processing a large number of orders
    • We were unable to obtain a proper credit approval for your purchase
    • We were provided a credit card billing address that could not be verified with your credit card issuer

    Please note that it’s important to provide the phone number registered with your credit card issuer when you place your order, so that we may reach you to discuss any problems with your order. We use only verified phone numbers in an effort to further ensure your order’s security.

  • What is your return policy?

    At Proper Hemp Co, we believe in the quality of all of our products. We continually strive to bring the finest formulations and purest cannabinoids to our customers. If you find Proper Hemp Co’s products are not a fit for you, you can send it back within the first 30 days of delivery and we will gladly exchange it for another product or issue a full refund.

    Please contact us within 30 days of receiving your product. We will email you a return label to ship it back to us. Please note that the $5.00 shipping fee is non-refundable. Once we receive the returned product, a refund (not including the $5.00 shipping fee) will be issued within 7 days.

  • What’s in Proper Hemp Co’s Hemp Extracts?

    Our Broad Spectrum CBD Hemp extract is 85% Cannabinoids, in which Cannabidiol (CBD) makes up 90% of the Cannabinoids present.  We preserve the full spectrum profile of non-psychoactive phytocannabinoids and synergistic compounds such as cannabigerol (CBG), cannabinol (CBN), cannabichromene (CBC), and over 40 naturally preserved terpenes.

    Read more about Proper Hemp Co.’s CBD.

  • What makes Proper Hemp Co. different from other CBD products on the market?

    Proper Hemp Co products are Broad Spectrum with zero THC, Nanoemulsified, and 89% all active CBD content, meaning the milligrams you’re getting are full and active and not reduced with hemp extract fillers like many other brands.

    Learn more about Proper Hemp Co.

  • What are Cannabinoids?

    Cannabinoids are the chemical compounds produced by hemp flowers,  other plants and the human body. There are over 85 identified cannabinoids with CBD and THC being the most widely known.  These are the primary chemical compounds produced by the cannabis plant. These compounds are key players in normal immune and central nervous system functioning. Of all of the different cannabinoids, only THC is psychoactive.

  • What is the Endocannabinoid System?

    The Endocannabinoid System (ECS) was discovered by scientists in the 1990’s and is made up of endocannabinoids and their receptors which are found throughout mammalian bodies.  These receptors are concentrated in the brain & central nervous system, heart & circulatory system, lungs & respiratory system, muscular system, endocrine system, digestive system, organs, connective tissues, glands, and immune cells. In each tissue, the cannabinoid system performs different tasks, but the primary task is homeostasis (the maintenance of a stable internal environment despite fluctuations in the external environment).

    The ECS supports various biological tasks, including energy & balance, immune function, memory, metabolism, sleep, and the function of the autonomic nervous system.

    Our PCR Hemp extract contains many beneficial phytocannabinoids to support the ECS’s major receptors, CB1 and CB2. This helps the body to maintain proper homeostasis, allowing for immune system support.

    Learn more about The Endocannabinoid System.

  • Will CBD make me high?

    A common misconception is that CBD will get you high. Tetrahydrocannabinol (or THC) is the cannabinoid that can get you high to an intoxicating level. CBD cannot.

    Get the truth to other common CBD myths and misconceptions.

  • Will I fail a drug test if I take your CBD?

    After extraction, we remove any residual THC from the extract before formulating it into our products. You will not fail a THC drug test due to our product. Certificates of Analysis are provided upon request.

  • Can I take your BROAD Spectrum Hemp Extract with my prescription medications?

    As with any dietary supplement, talk to your doctor before taking our Broad Spectrum Hemp Extract with prescription medications.

  • How much CBD is in a regular cup of coffee made with these beans?

    An average cup of our infused coffee, if brewed according to instructions with 10 grams of coffee per 6-8 oz of water, yields about 15 mg of CBD. We played with dosage quite a bit to find the right dosage amount of caffeine in the beans. We drink 2 cups in the morning and use about 16 oz of water and 20 grams of coffee to yield about 30 mg of CBD.

    During the infusion process, we also dose up the CBD by about 20% from what is advertised to make sure that customers are getting a solid dose. That’s why our bags are testing above 600 mg per bag.

    Learn more about using our CBD infused coffee.

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